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FAQs - My Lavazza Loyalty Program
Who is eligible to participate in the Program?
The Program is open exclusively to individual US residents aged 18 or older who hold a valid Lavazzausa.com account and have agreed to the Program's Terms and Conditions. The Program is not open to foodservice operators, retailers, distributors, resellers, or any individual or entity purchasing Lavazza products for commercial resale or commercial use.
My Lavazza Loyalty Program Instant Wins are exclusively for Loyalty Members who reside in the United States.
How do I register or access the My Lavazza Loyalty Program?
To register for or access the My Lavazza Loyalty Program, go to www.lavazzausa.com/mylavazza and log in using the same credentials you use on www.lavazzausa.com Alternatively, you can click "Sign Up" by filling out the registration form with your name, surname, email address, and password. Then, confirm your registration by accessing your email inbox and clicking on the link provided in the registration email. Once authenticated, you can log in, read the program rules, and accept them by ticking the relevant box.
Acceptance of the Loyalty Program rules is a mandatory condition for earning Beans and redeeming rewards.
Which Lavazza products are eligible for Beans in the My Lavazza Loyalty Program?
All Lavazza products are eligible to earn Beans on the My Lavazza Loyalty Program, when purchased on lavazzausa.com and/or authorized retailer physical locations and/or website, which are listed in the Receipt Upload page on the MyLavazza platform.
How can I earn Beans on the MyLavazza Loyalty Program?
You can earn Beans by purchasing Lavazza products in one or more of the following ways:
- Purchase products on lavazzausa.com and automatically receive Beans.You will earn 1 Bean for every $1 spent. For example, if you spend $16.98, you will earn 16 Beans. Shipping costs, taxes, and discounts are excluded from the calculation of Beans earned.
- Purchase Lavazza coffee in-store or online from accepted locations and upload the purchase receipt. For purchases made in physical or online stores in the US, you will earn 1 Bean for every $1 spent on Lavazza products. For example, if you spend $16.98, you will earn 16 Beans. Taxes, shipping costs, and discounts are excluded from the calculation of Beans earned. You can earn up to 75 Beans per receipt. You can upload a maximum of 3 receipts per month. The number of Beans available for each purchase or Mission may be subject to change. The list of accepted retailer, website, or other supplier accounts, can be found in the Terms and Conditions. These may be subject to change.
- To earn additional Beans, upload the code found in the box of Lavazza Tablì Tabs or Lavazza capsules compatible with Nespresso® Original machines. You will earn 1 Bean for each capsule contained in the box. Each code can be used only once, and these Beans are in addition to those earned from the purchase itself.
Additionally, you can earn Beans by subscribing on lavazzausa.com or by participating in available MyLavazza Missions such as quizzes.
The number of Beans awarded is based on the purchase amount, calculated after deducting taxes, discounts, and any other reductions. The amount of Beans you earn will be updated in your account within 14 days.
What happens to my Beans if I cancel or return an order on lavazzausa.com?
If you cancel or return an order on lavazzausa.com, the Beans earned from that purchase will be removed. Your Beans balance will be updated once the cancellation or return is processed.
Can I earn Beans with a Lavazza My Way subscription?
If you have an active Lavazza My Way subscription on lavazzausa.com during the valid period of the My Lavazza Loyalty Program, you can earn additional Beans. With your first Lavazza My Way subscription, you will receive an immediate bonus of 50 Beans. You will also earn double Beans with each subscription delivery. Additionally, you will advance directly to the Coffee Barista level.
Please ensure that the details (first name, last name, email address) used for the subscription match exactly with the information provided when registering for the My Lavazza Loyalty Program at www.lavazzausa.com/mylavazza.
What Benefits do I gain from my Lavazza My Way subscription?
If you have an active Lavazza My Way subscription on lavazzausa.com while a member of the My Lavazza Loyalty Program, you gain certain benefits.
All subscribers will advance directly to the Coffee Barista (second) tier. If it is your first time creating a Lavazza My Way subscription, you will receive an immediate bonus of 50 Beans.You will also earn double Beans with each subscription delivery. Please ensure that the details (first name, last name, email address) used for the subscription match exactly with the information provided when registering for the My Lavazza Loyalty Program at www.lavazzausa.com/mylavazza.
Note, if you cancel your subscription, you will no longer receive the benefits associated with the subscription.
How do the My Lavazza Tiers work?
The Loyalty Program has 3 Tiers based on the following criteria:
- Coffee Ethusiast (0 to 299 Beans accumulated):
- Coffee Barista (300 to 799 Beans or with a Lavazza My Way subscription)
- Coffee Maestro (800+ Beans):
When you reach a level, you unlock its benefits and those of the previous levels. Each level’s benefits can be enjoyed for 12 months from the time you reach it.
Your level remains valid until the anniversary of your enrollment and for an additonal 12 months (24 months in total).
To maintain your level after this period, you must collect the required number of Beans again or keep an active Lavazza My Way subscription (which guarantees Barista level).
If you collect enough Beans, you will automatically move to a higher level.
However, if you do not meet these conditions, your level will reset to Coffee Enthusiast.
What benefits can I receive from the Program?
You can receive various benefits based on the Level you reach by accumulating Beans. These include discounts on purchases, free shipping, exclusive competitions, special offers and 3 Prize draws each month.
Can I earn Beans from purchases made prior to joining the Program?
No, purchases made before a participant’s enrolment in the Program are not eligible to earn Beans.
Is there a limit to the number of Beans that can be accumulated for the My Lavazza Collection?
Yes, you can accumulate up to 7,000 Beans in the entire Program period. After reaching that amount, no more Beans will be credited.
How can I play Instant Win?
To play, visit www.lavazzausa.com/mylavazza to log in and scroll to the Instant win banner. View the Terms and Conditions of Instant Win for more information.
FAQs My Lavazza Instant Win
How often can I play Instant Win? What happens after I've used all my turns?
You can play Instant Win up to three times per month. After you've completed your three tries, you will not be able to play again until it restarts on the 1st day of the following month.
If the three tries are not used within the month, they will expire and cannot be carried over to subsequent months.
How can I play Instant Win?
To play, visit www.lavazzausa.com/mylavazza to log in and scroll to the Instant win banner. View the Terms and Conditions of Instant Win for more information.
How do I know if I won?
The outcome of Instant Win will be displayed on the page within a few seconds after playing. If you win, you will receive an email at the address provided during the registration with confirmation of the win and information on how to claim the prize.
How do I claim my prizes if I win?
From the moment you win, you have 10 days to claim your prize. You can do so by following the instructions displayed on the screen after playing, via the ‘Activity List’ at www.lavazzausa.com/mylavazza, or by clicking the link included in the confirmation email sent after your win.
If you do not claim your prize within the 10 days confirmation period, you will forfeit your right to it.
I won Instant Win, how long will it take for me to receive my prize?
Once confirmed, prizes will be delivered within 90 days. Any issues or delays will be communicated via email or phone call from our Customer Service team.
Didn't find the answers you were looking for?
You can consult the full terms & conditions at www.lavazzausa.com/mylavazza, or contact Lavazza Customer Service at the toll-free number 833-933-0389 or by e-mailing at us.customerservice@lavazza.com.